Politique de paiement

All prices displayed on the site are the final prices for the corresponding tier. Payment is collected in full at checkout via Stripe.

Prices are quoted in Euro (EUR) and are exclusive of VAT, which is added at the rate applicable at checkout where required by law.

Work begins once full payment has been received via Stripe checkout. No deposit or separate pro-forma invoice is required — your payment confirms your order and secures your place in our production schedule.

Payment is collected in full at the time of purchase through Stripe, our payment processor. You will receive an automatic receipt by email upon successful payment.

We accept all major credit and debit cards supported by Stripe. Payment is processed in Euro (EUR).

Because payment is collected in full at checkout, there are no outstanding invoices and no late-payment provisions apply to standard tier purchases.

For any custom engagements agreed outside of standard checkout, overdue amounts may accrue statutory late-payment interest in accordance with applicable law.

Before production begins: if you request a cancellation within 48 hours of purchase and production has not yet started, we will issue a full refund to your original payment method via Stripe.

After production has begun: no refund is available once our team has started work on your welcome book. If you are unsure, contact us before purchasing.

After delivery: no refund is available once the final welcome book has been delivered.

EU consumer right of withdrawal: if you are a consumer (not a business) within the meaning of EU law, you have the right to withdraw from a distance contract within 14 days of its conclusion without giving any reason. If you expressly request that we begin work during the withdrawal period, you will be required to pay for work already performed if you exercise the right of withdrawal. Refunds are processed via Stripe to the original payment method and may take 5–10 business days to appear depending on your card issuer.

Chaque formule comprend un nombre déterminé de cycles de révision. Les révisions supplémentaires ou les changements de périmètre sont chiffrés séparément et facturés à notre taux standard. Aucun travail supplémentaire ne commence tant que l'ordre de modification n'a pas été accepté par écrit.

Si vous estimez qu'une facture est erronée, signalez-le-nous par écrit dans les 10 jours suivant la date de facturation, avec une description claire des éléments contestés. Les sommes non contestées restent exigibles à la date d'échéance initiale pendant que nous résolvons le litige de bonne foi.

Vous êtes responsable de toute taxe, droit ou redevance applicable dans votre juridiction, en dehors de la TVA de l'UE. Lorsque la loi l'exige, nous appliquons des certificats de retenue à la source sur présentation de justificatifs valables.

This Payment Policy is governed by the laws of the State of Wyoming, USA, without regard to conflict-of-laws principles. Disputes arising out of or in connection with it are subject to the exclusive jurisdiction of the state and federal courts located in Wyoming, subject to any mandatory rights a consumer may have under the law of their country of residence.

Pour toute question relative à la facturation ou au paiement, contactez-nous via le formulaire de contact de notre page d'accueil.