Política de Pagos

All prices displayed on the site are the final prices for the corresponding tier. Payment is collected in full at checkout via Stripe.

Prices are quoted in Euro (EUR) and are exclusive of VAT, which is added at the rate applicable at checkout where required by law.

Work begins once full payment has been received via Stripe checkout. No deposit or separate pro-forma invoice is required — your payment confirms your order and secures your place in our production schedule.

Payment is collected in full at the time of purchase through Stripe, our payment processor. You will receive an automatic receipt by email upon successful payment.

We accept all major credit and debit cards supported by Stripe. Payment is processed in Euro (EUR).

Because payment is collected in full at checkout, there are no outstanding invoices and no late-payment provisions apply to standard tier purchases.

For any custom engagements agreed outside of standard checkout, overdue amounts may accrue statutory late-payment interest in accordance with applicable law.

Before production begins: if you request a cancellation within 48 hours of purchase and production has not yet started, we will issue a full refund to your original payment method via Stripe.

After production has begun: no refund is available once our team has started work on your welcome book. If you are unsure, contact us before purchasing.

After delivery: no refund is available once the final welcome book has been delivered.

EU consumer right of withdrawal: if you are a consumer (not a business) within the meaning of EU law, you have the right to withdraw from a distance contract within 14 days of its conclusion without giving any reason. If you expressly request that we begin work during the withdrawal period, you will be required to pay for work already performed if you exercise the right of withdrawal. Refunds are processed via Stripe to the original payment method and may take 5–10 business days to appear depending on your card issuer.

Cada nivel incluye un número concreto de rondas de revisión. Las revisiones adicionales o los cambios de alcance se presupuestan por separado y se facturan a nuestra tarifa estándar. No se iniciarán trabajos adicionales hasta que la orden de cambio se acepte por escrito.

Si considera que una factura es incorrecta, comuníquenoslo por escrito en un plazo de 10 días desde la fecha de la factura, con una descripción clara de las partidas objeto de discrepancia. Los importes no discutidos deberán abonarse en la fecha de vencimiento original mientras resolvemos la discrepancia de buena fe.

Usted es responsable de cualquier impuesto, tasa o tributo aplicable en su jurisdicción al margen del IVA de la UE. Cuando la ley así lo exija, aplicamos certificados de retención fiscal previa recepción de la documentación válida.

This Payment Policy is governed by the laws of the State of Wyoming, USA, without regard to conflict-of-laws principles. Disputes arising out of or in connection with it are subject to the exclusive jurisdiction of the state and federal courts located in Wyoming, subject to any mandatory rights a consumer may have under the law of their country of residence.

Para cualquier cuestión relativa a facturación o pago, póngase en contacto con nosotros a través del formulario de contacto de nuestra página de inicio.