Payment Policy

All prices displayed on the site are indicative starting prices for the corresponding tier. The final price of each engagement is confirmed in a written quote that reflects the scope, number of properties, languages, and delivery timeline.

Quotes are valid for 30 days from the date of issue, unless stated otherwise.

Prices are quoted in Euro (EUR) and are exclusive of VAT, which is added at the rate applicable at the time of invoicing. EU business customers with a valid VAT number may be eligible for a reverse-charge invoice.

Work begins once you accept the written quote and we receive the agreed deposit. The standard deposit is fifty percent (50%) of the total fee, payable against a pro-forma invoice before production starts.

The deposit secures your place in our production schedule and covers initial discovery, research, and writing. It is applied to the final invoice and is non-refundable once production has begun (see Section 5).

The remaining balance is due on delivery of the final welcome book and invoice, unless a different milestone schedule is agreed in writing.

Standard payment terms are net fifteen (15) days from the invoice date. Payment is made by bank transfer (SEPA) to the account indicated on the invoice. Other methods may be arranged on request.

Invoices that remain unpaid after their due date accrue statutory late-payment interest in accordance with EU Directive 2011/7/EU on combating late payment in commercial transactions, plus reasonable recovery costs.

We reserve the right to suspend work, withhold deliverables, or revoke access to published welcome books while an invoice is overdue.

Before production begins: you may cancel at any time before we begin production, and any deposit already paid will be fully refunded less any discovery or research work already performed, charged at our standard hourly rate.

After production has begun: the deposit is non-refundable. Any balance already paid beyond the deposit is refundable only pro rata for work not yet performed.

After delivery: no refund is available once the final welcome book has been delivered and accepted.

EU consumer right of withdrawal: if you are a consumer (not a business) within the meaning of EU law, you have the right to withdraw from a distance contract within 14 days of its conclusion without giving any reason. If you expressly request that we begin work during the withdrawal period, you will be required to pay for work already performed if you exercise the right of withdrawal.

Each tier includes a specific number of revision rounds. Additional revisions or scope changes are quoted separately and invoiced at our standard rate. No additional work begins until the change order is accepted in writing.

If you believe an invoice is incorrect, notify us in writing within 10 days of the invoice date with a clear description of the disputed items. Undisputed amounts remain payable by the original due date while we resolve the dispute in good faith.

You are responsible for any taxes, duties, or fees applicable in your jurisdiction outside of EU VAT. Where required by law, we apply withholding tax certificates on receipt of valid documentation.

This Payment Policy is governed by the laws of the Hellenic Republic (Greece). Disputes arising out of or in connection with it are subject to the exclusive jurisdiction of the courts of Athens, Greece, subject to any mandatory rights a consumer may have under the law of their country of residence within the EU.

For any billing or payment question, reach us through the contact form on our homepage.