Payment Policy

All prices displayed on the site are the final prices for the corresponding tier. Payment is collected in full at checkout via Stripe.

Prices are quoted in Euro (EUR) and are exclusive of VAT, which is added at the rate applicable at checkout where required by law.

Work begins once full payment has been received via Stripe checkout. No deposit or separate pro-forma invoice is required — your payment confirms your order and secures your place in our production schedule.

Payment is collected in full at the time of purchase through Stripe, our payment processor. You will receive an automatic receipt by email upon successful payment.

We accept all major credit and debit cards supported by Stripe. Payment is processed in Euro (EUR).

Because payment is collected in full at checkout, there are no outstanding invoices and no late-payment provisions apply to standard tier purchases.

For any custom engagements agreed outside of standard checkout, overdue amounts may accrue statutory late-payment interest in accordance with applicable law.

Before production begins: if you request a cancellation within 48 hours of purchase and production has not yet started, we will issue a full refund to your original payment method via Stripe.

After production has begun: no refund is available once our team has started work on your welcome book. If you are unsure, contact us before purchasing.

After delivery: no refund is available once the final welcome book has been delivered.

EU consumer right of withdrawal: if you are a consumer (not a business) within the meaning of EU law, you have the right to withdraw from a distance contract within 14 days of its conclusion without giving any reason. If you expressly request that we begin work during the withdrawal period, you will be required to pay for work already performed if you exercise the right of withdrawal. Refunds are processed via Stripe to the original payment method and may take 5–10 business days to appear depending on your card issuer.

Each tier includes a specific number of revision rounds. Additional revisions or scope changes are quoted separately and invoiced at our standard rate. No additional work begins until the change order is accepted in writing.

If you believe an invoice is incorrect, notify us in writing within 10 days of the invoice date with a clear description of the disputed items. Undisputed amounts remain payable by the original due date while we resolve the dispute in good faith.

You are responsible for any taxes, duties, or fees applicable in your jurisdiction outside of EU VAT. Where required by law, we apply withholding tax certificates on receipt of valid documentation.

This Payment Policy is governed by the laws of the State of Wyoming, USA, without regard to conflict-of-laws principles. Disputes arising out of or in connection with it are subject to the exclusive jurisdiction of the state and federal courts located in Wyoming, subject to any mandatory rights a consumer may have under the law of their country of residence.

For any billing or payment question, reach us through the contact form on our homepage.