Everything you need to know

A digital welcome book is a mobile-friendly guide you share with guests before they arrive. Think of it as the printed folder on the kitchen counter, but on their phone. It holds everything they need: check-in instructions, WiFi password, house rules, emergency contacts, and your own local recommendations. They open it via a link or QR code, in their own language, with no app to install.

The basics: how to get in, the WiFi password, house rules, and who to call if something goes wrong. But the good ones go further: your favourite restaurant, the morning market locals actually use, which beach is quieter on a Sunday. Finish with a short personal note, and guests arrive feeling genuinely welcomed rather than just informed.

With Be Our Guest, you fill in your property's sections in a simple online editor: check-in details, local recommendations, house rules, and more. We design the finished book for you, optimised for mobile and available in up to 9 languages. Guests receive a personal link or QR code; no app download required.

If you want something that genuinely reflects your property, not a template with your name dropped in, Be Our Guest is built for that. We write the copy and design the layout around your specific place, then translate it into the languages your guests actually speak. Most hosts say the biggest change is that guests stop asking the same questions every week.

Guests receive a private link, shareable by WhatsApp, email, or your booking platform's messaging, and an optional QR code to print or display at the property. There is no app to install. The welcome book opens instantly in any mobile browser and works offline once loaded.

Most hosts who add one notice the same things: guests arrive knowing what to expect, the repetitive questions drop off, and reviews start mentioning how well looked after they felt. It works especially well in places where guests need local guidance: a villa in the Cyclades, a farmhouse in Umbria, anywhere Google Maps runs out of useful suggestions.

There are three tiers, each a one-time fee. No subscriptions, ever. The Starter is €149 and covers one property on a standard template. The Signature is €299 and adds custom design and original storytelling, so the book feels unmistakably yours. The Pro is €499 and covers up to three properties with the full concierge experience, including priority updates whenever you need a refresh.

We write and design in nine languages: English, Greek, German, French, Spanish, Italian, Arabic, Russian, and Mandarin Chinese. Each version is crafted from scratch, not run through a translator, so the tone stays warm and the details stay accurate in every language your guests actually speak.

Most welcome books are designed and delivered within ten to fifteen working days from your discovery session. If your project involves multiple properties or a few extra languages, we'll give you a realistic timeline in your written proposal. We'd rather under-promise and surprise you than do the reverse.

Yes, and you won't need to call us to do it. Every Be Our Guest welcome book comes with an editing link so you can update WiFi passwords, check-in instructions, seasonal restaurant picks, or anything else yourself, any time. Updates are always included in your one-time fee. No hidden charges.

It does. Your welcome book is a mobile-first web experience, so there's nothing for guests to install or sign up for. It opens in any browser (iOS, Android, or desktop), and once a guest loads it, it works offline too, which matters when they're wandering the island with no signal and need the address of that taverna you recommended.

No. You pay once and the welcome book is yours. There are no annual renewals, no platform subscriptions, and no per-guest fees. If your property grows and you want to add a second book, that's a new one-time engagement, but your existing one keeps running at no cost.