付款政策

All prices displayed on the site are the final prices for the corresponding tier. Payment is collected in full at checkout via Stripe.

Prices are quoted in Euro (EUR) and are exclusive of VAT, which is added at the rate applicable at checkout where required by law.

Work begins once full payment has been received via Stripe checkout. No deposit or separate pro-forma invoice is required — your payment confirms your order and secures your place in our production schedule.

Payment is collected in full at the time of purchase through Stripe, our payment processor. You will receive an automatic receipt by email upon successful payment.

We accept all major credit and debit cards supported by Stripe. Payment is processed in Euro (EUR).

Because payment is collected in full at checkout, there are no outstanding invoices and no late-payment provisions apply to standard tier purchases.

For any custom engagements agreed outside of standard checkout, overdue amounts may accrue statutory late-payment interest in accordance with applicable law.

Before production begins: if you request a cancellation within 48 hours of purchase and production has not yet started, we will issue a full refund to your original payment method via Stripe.

After production has begun: no refund is available once our team has started work on your welcome book. If you are unsure, contact us before purchasing.

After delivery: no refund is available once the final welcome book has been delivered.

EU consumer right of withdrawal: if you are a consumer (not a business) within the meaning of EU law, you have the right to withdraw from a distance contract within 14 days of its conclusion without giving any reason. If you expressly request that we begin work during the withdrawal period, you will be required to pay for work already performed if you exercise the right of withdrawal. Refunds are processed via Stripe to the original payment method and may take 5–10 business days to appear depending on your card issuer.

每个方案均包含特定数量的修改轮次。额外的修改或范围变更将单独报价,并按我们的标准费率开票。任何附加工作须在书面接受变更订单后方可开始。

如您认为发票有误,请在发票日期起 10 日内以书面形式通知我们,并清楚说明有争议的项目。在我们本着诚信原则解决争议期间,无争议的款项仍须在原定到期日前付清。

除欧盟增值税之外,您应承担您所在司法辖区适用的任何税费、关税或其他费用。在法律要求的情况下,我们将在收到有效文件后办理预扣税证明的适用。

This Payment Policy is governed by the laws of the State of Wyoming, USA, without regard to conflict-of-laws principles. Disputes arising out of or in connection with it are subject to the exclusive jurisdiction of the state and federal courts located in Wyoming, subject to any mandatory rights a consumer may have under the law of their country of residence.

如有任何账单或付款相关问题,请通过我们主页上的联系表单与我们联系。